PlanetBet Privacy Policy — Your Data, Our Responsibility

1 Introduction & Definitions

PlanetBet (referred to as "we", "us", or "the platform") is an online gaming platform built specifically for players in Bangladesh. By registering on PlanetBet or using our services, you confirm that you have read and accepted this Privacy Policy.

In this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, mobile number, email address, payment details, or device IP address.

PlanetBet complies with international data protection standards. We believe protecting your privacy is not just a legal obligation — it is our ethical responsibility. Earning the trust of every member is at the heart of what we do.

2 What Information We Collect

PlanetBet collects your information in several ways. Below is a detailed breakdown of the data we gather:

We only collect information that is strictly necessary — nothing more. No sensitive data (such as health information or political views) is collected without your explicit consent.

3 Purpose of Data Use

PlanetBet uses your information for the following purposes:

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: To process deposits and withdrawals and maintain transaction history.
• Customer Support: To resolve your issues and answer your questions.
• Fraud Prevention: To protect the platform from multiple accounts, illegal activity, and cyberattacks.
• Personalized experience: To suggest games and offers tailored to your preferences.
• Promotional Communications: To send you bonuses, offers, and updates with your consent (you can opt out at any time).
• Legal Obligations: To meet regulatory requirements.

4 Cookie Policy

PlanetBet uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Login sessions and security tokens — the site cannot function without them.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages are used most — this is done entirely anonymously.
• Marketing Cookies: To show relevant ads (based on your consent).

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features on the site to stop working.

5 Data Sharing & Disclosure

PlanetBet does not sell, rent, or trade your information to third parties for commercial purposes. However, limited data may be shared in the following circumstances:

• Payment Processors: Required data is shared to process bKash, Nagad, Rocket, and USDT transactions.
• Technology Partners: Server hosting and security providers — for service delivery purposes only, nothing else.
• Law Enforcement Agencies: Information may be disclosed when required by court order or legal obligation.
• Fraud Prevention: Relevant authorities may be notified if money laundering or significant fraud is detected.

All third parties we work with are bound by strict confidentiality agreements. They may not use your data for their own purposes.

6 Data Security Measures

To keep your data secure, PlanetBet has implemented the following technical and procedural safeguards:

• For all data transfers TLS 1.3 / SSL 256-bit Encryption Use.
• Passwords are never stored in plain text — only as bcrypt Hashing format.
• Payment Information PCI-DSS Standards are stored in accordance with policy.
• On the server Two-Level Access Control — Only authorized personnel can access this data.
• Every access is logged and reviewed on a regular basis.
• Quarterly by a Third Party Full Security Audit is carried out.

7 Data Retention Period

PlanetBet retains your data only for as long as necessary — no longer. Retention periods vary depending on the type of information:

• Account Information: For the duration of your active account and for 5 years after closure.
• Transaction records: Up to 7 years as required by law.
• KYC Documents: 5 years after verification.
• Cookies & Session Data: Upon session end, or after a maximum of 1 year.
• Customer Support Contact: 2 years after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

As a PlanetBet member, you have the following rights over your own data:

9 Children's Privacy

PlanetBet is strictly for users aged 18 and above. We do not knowingly collect information from minors (under 18). Age verification is carried out at the time of registration.

• If a minor has accidentally created an account, that account will be terminated and all associated data will be deleted.
• If you believe your child's information may be in our system, please contact our support team immediately and we will take prompt action.
• We are committed to responsible gaming and take the protection of minors seriously.

10 Privacy Policy Updates

PlanetBet may update this Privacy Policy when necessary. Depending on the nature and significance of the changes, we will notify you in the following ways:

• Minor Changes: The "Last Updated" date at the top of the page will be revised.
• Major Changes: An SMS will be sent to your registered mobile number and a pop-up notice will appear on the platform.
• At least 7 days ago You will be notified of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.